Support

We welcome your feedback, and are happy to answer any SmartGo questions you may have. Please send your question to:

books@gobooks.com

Check Your Books

Enter your email below and you’ll receive a link to a list of your books and devices, including download links for EPUB.

This may help you troubleshoot any books not showing up as expected.

Go Books FAQs

  • SmartGo One vs Go Books app?

    SmartGo One integrates all the books from the legacy Go Books app. SmartGo One has much better book management, while Go Books currently has better page layout. Go Books also works on older versions of iOS.

  • How do I transfer my books from Go Books to SmartGo One?

    To transfer your book purchases between the two apps, you’ll have to register and confirm your email in both apps. In Go Books, tap on Register Your Purchases; in SmartGo One, go to Settings > Go Books Account. Once you do that (and click on the links in both emails sent to you to confirm your email), your books should show up in SmartGo One.

  • How to add books bought at gobooks.com in SmartGo One?

    In SmartGo One, go to Settings > Go Books Account, and enter the email with which you purchased the books. Click on the link in the confirmation email that will be sent to you, and your books should show up in SmartGo One.

  • The newest books are not listed on my device

    The list of books is sometimes not updated properly on iPhone and iPad. Pull down on the list to refresh it. If that doesn't work: Kill and restart the Go Books app, or restart your device.

  • Will books I purchase on my iPad also be available on my iPhone?

    Yes, any books you buy on your iPad will be available on your iPhone, and vice versa. Just tap on the tools icon in the top left of the app and choose ‘Restore Previous Purchases’ to make your purchases available on a different device.

  • My books are not showing up on the Mac

    You’ll also need to register your email on your iPad or iPhone, so that your books are properly associated with your email. Use Register Your Purchases on your device to do that. Please see Devices for more information.

  • Could you please add book X?

    Please let us know which Go books you'd like to see included in Go Books. We will work with the publishers and see what we can do.

    Unfortunately, there are some frequently requested books that we are not able to add due to copyright and digital rights issues, including the amazing “Lessons in the Fundamentals of Go” by Kageyama Toshiro and “Opening Theory Made Easy” by Otake Hideo. You can order these as printed books from Kiseido or Amazon.

  • Can’t read books in iOS 9

    If you’re on iOS 9 and tapping a book doesn’t open it, or the newest books don’t appear in the list of books, please try the following. Go to https://letsencrypt.org/certs/isrgrootx1.pem in Safari on your device. It should prompt you to install a certificate. Go to Details, then tap on Trust, and that should bring you to the Settings app where you can install the “ISRG Root X1” certificate. Once you’ve installed that one, restart the Go Books app, and it should load the books.

  • Cannot connect to iTunes Store

    If you get the error ‘Cannot connect to iTunes Store’ when you’re trying to buy a book using Go Books on iPhone or iPad, it might be because the book has been removed from sale. Books by Hinoki Press and Yutopian are no longer available, as those publishers have gone out of business without providing for continuity in their agreements. We’re working on trying to include at least some of those books again. (If you already purchased those books, they will still show up in your library.)

About Go Books

Go Books is created by Anders Kierulf at Smart Go Inc. Please see smartgo.com for other Go apps and more information.

Please follow my updates on Mastodon and Facebook. Mastodon is the best way to stay up-to-date with everything that’s happening with SmartGo.

Website design & App icon:
Scott Jensen